{"id":5052,"date":"2026-05-18T13:25:25","date_gmt":"2026-05-18T13:25:25","guid":{"rendered":"https:\/\/coimasgr-wp.test\/it\/who-we-are\/governance\/regulation\/"},"modified":"2026-06-22T12:51:44","modified_gmt":"2026-06-22T12:51:44","slug":"regulation","status":"publish","type":"page","link":"https:\/\/coimasgr.com\/en\/who-we-are\/governance\/regulation\/","title":{"rendered":"Regulation"},"content":{"rendered":"\n<section id=\"accordion-section-12\" data-accordion-uid=\"accordion-section-12\" class=\"text-heading-xs! md:text-heading-lg! max-w-container-columns mx-auto w-full accordion-layout-default\" data-accordion-section data-allow-multiple=\"false\">\n    <ul class=\"border-t-(length:--spacing-dimension-border) border-solid border-border-accordion wp-block-ensoul-accordion-section\">\n        \n\n<li class=\"group border-b-(length:--spacing-dimension-border) border-solid border-border-accordion text-paragraph-base!  wp-block-ensoul-accordion-item\" id=\"accordion-item-3\" data-accordion-item=\"accordion-item-3\" data-initially-open=\"false\">\n        <h2 class=\"title_header m-0 text-heading-xs! md:text-heading-lg!\">        <button\n            type=\"button\"\n            id=\"accordion-item-3-button\"\n            data-accordion-trigger\n            aria-expanded=\"false\"\n            aria-controls=\"accordion-item-3-content\"\n            class=\"appearance-none bg-transparent text-left w-full cursor-pointer py-accordion-y flex gap-gap-accordion items-center transition-colors duration-350 ease-[cubic-bezier(0.4,0,0.2,1)] justify-between flex-row text-left\"\n        >\n            <span class=\"flex-grow min-w-0 break-words\">Regulatory control<\/span>\n            <span\n                class=\"[&#038;_svg]:w-dimension-icon-accordion [&#038;_svg]:h-auto ml-auto shrink-0 origin-center transition-transform duration-350 ease-[cubic-bezier(0.4,0,0.2,1)] group-[.is-open]:rotate-180\"\n                aria-hidden=\"true\"\n            >\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path fill=\"currentColor\" d=\"M224 416c-8.188 0-16.38-3.125-22.62-9.375l-192-192c-12.5-12.5-12.5-32.75 0-45.25s32.75-12.5 45.25 0L224 338.8l169.4-169.4c12.5-12.5 32.75-12.5 45.25 0s12.5 32.75 0 45.25l-192 192C240.4 412.9 232.2 416 224 416z\"\/><\/svg>            <\/span>\n        <\/button>\n    <\/h2>\n    <div\n        id=\"accordion-item-3-content\"\n        data-accordion-content\n        class=\"grid grid-rows-[0fr] transition-[grid-template-rows] duration-400 ease-[cubic-bezier(0.4,0,0.2,1)] group-[.is-open]:grid-rows-[1fr]\"\n        role=\"region\"\n        aria-labelledby=\"accordion-item-3-button\"\n        inert    >\n        <div class=\"min-h-0 overflow-hidden opacity-0 -translate-y-2 transition-all duration-150 ease-[cubic-bezier(0.4,0,0.2,1)] group-[.is-open]:opacity-100 group-[.is-open]:translate-y-0 group-[.is-open]:duration-250 group-[.is-open]:delay-50\">\n            <div class=\" py-accordion-y accordion-text flex flex-col gap-y-columns-y break-words opacity-0 -translate-y-1 transition-all duration-120 ease-[cubic-bezier(0.4,0,0.2,1)] group-[.is-open]:opacity-100 group-[.is-open]:translate-y-0 group-[.is-open]:duration-250 group-[.is-open]:delay-120\">\n                \n\n<p class=\"leading-line-height-paragraph tracking-paragraph font-paragraph max-w-container-paragraph text-left text-paragraph-sm! md:text-paragraph-base!\" id=\"paragraph-075569\"><strong>SECOND LEVEL OF CONTROLS<\/strong><\/p>\n\n\n\n<ul class=\"text-paragraph-sm! md:text-paragraph-base! max-w-container-list! !mr-auto !pl-5 wp-block-ensoul-list\" id=\"list-1\" role=\"list\" aria-label=\"List Content\">\n    \n\n\n<li class=\"wp-block-ensoul-list-element text-paragraph-sm! md:text-paragraph-base! wp-block-ensoul-list-element\" id=\"list-075614\">\n    <span class=\"float-left -ml-[var(--spacing-dimension-icon-list)] w-dimension-icon-list text-center select-none\" aria-hidden=\"true\">\u2022<\/span>    <span>Compliance and Anti-money laundering \u2013 Dott.ssa Giulia Sala<\/span>\n<\/li>\n\n\n\n\n<li class=\"wp-block-ensoul-list-element text-paragraph-sm! md:text-paragraph-base! wp-block-ensoul-list-element\" id=\"list-075655\">\n    <span class=\"float-left -ml-[var(--spacing-dimension-icon-list)] w-dimension-icon-list text-center select-none\" aria-hidden=\"true\">\u2022<\/span>    <span>Risk management \u2013 Dott. Luca Coppola<\/span>\n<\/li>\n\n<\/ul>\n\n\n\n<p class=\"leading-line-height-paragraph tracking-paragraph font-paragraph max-w-container-paragraph text-left md:mt-m text-paragraph-sm! md:text-paragraph-base!\" id=\"paragraph-0756b3\"><strong>THIRD LEVEL OF CONTROLS<\/strong><\/p>\n\n\n\n<ul class=\"text-paragraph-sm! md:text-paragraph-base! max-w-container-list! !mr-auto !pl-5 wp-block-ensoul-list\" id=\"list-2\" role=\"list\" aria-label=\"List Content\">\n    \n\n\n<li class=\"wp-block-ensoul-list-element text-paragraph-sm! md:text-paragraph-base! wp-block-ensoul-list-element\" id=\"list-0756fe\">\n    <span class=\"float-left -ml-[var(--spacing-dimension-icon-list)] w-dimension-icon-list text-center select-none\" aria-hidden=\"true\">\u2022<\/span>    <span>Internal audit \u2013 Marcello Fumagalli, BDO Italia S.p.A.<\/span>\n<\/li>\n\n<\/ul>\n\n            <\/div>\n        <\/div>\n    <\/div>\n    <\/li>\n\n\n\n<li class=\"group border-b-(length:--spacing-dimension-border) border-solid border-border-accordion text-paragraph-base!  wp-block-ensoul-accordion-item\" id=\"accordion-item-5\" data-accordion-item=\"accordion-item-5\" data-initially-open=\"false\">\n        <h2 class=\"title_header m-0 text-heading-xs! md:text-heading-lg!\">        <button\n            type=\"button\"\n            id=\"accordion-item-5-button\"\n            data-accordion-trigger\n            aria-expanded=\"false\"\n            aria-controls=\"accordion-item-5-content\"\n            class=\"appearance-none bg-transparent text-left w-full cursor-pointer py-accordion-y flex gap-gap-accordion items-center transition-colors duration-350 ease-[cubic-bezier(0.4,0,0.2,1)] justify-between flex-row text-left\"\n        >\n            <span class=\"flex-grow min-w-0 break-words\">Code of Ethics and Model 231<\/span>\n            <span\n                class=\"[&#038;_svg]:w-dimension-icon-accordion [&#038;_svg]:h-auto ml-auto shrink-0 origin-center transition-transform duration-350 ease-[cubic-bezier(0.4,0,0.2,1)] group-[.is-open]:rotate-180\"\n                aria-hidden=\"true\"\n            >\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path fill=\"currentColor\" d=\"M224 416c-8.188 0-16.38-3.125-22.62-9.375l-192-192c-12.5-12.5-12.5-32.75 0-45.25s32.75-12.5 45.25 0L224 338.8l169.4-169.4c12.5-12.5 32.75-12.5 45.25 0s12.5 32.75 0 45.25l-192 192C240.4 412.9 232.2 416 224 416z\"\/><\/svg>            <\/span>\n        <\/button>\n    <\/h2>\n    <div\n        id=\"accordion-item-5-content\"\n        data-accordion-content\n        class=\"grid grid-rows-[0fr] transition-[grid-template-rows] duration-400 ease-[cubic-bezier(0.4,0,0.2,1)] group-[.is-open]:grid-rows-[1fr]\"\n        role=\"region\"\n        aria-labelledby=\"accordion-item-5-button\"\n        inert    >\n        <div class=\"min-h-0 overflow-hidden opacity-0 -translate-y-2 transition-all duration-150 ease-[cubic-bezier(0.4,0,0.2,1)] group-[.is-open]:opacity-100 group-[.is-open]:translate-y-0 group-[.is-open]:duration-250 group-[.is-open]:delay-50\">\n            <div class=\" py-accordion-y accordion-text flex flex-col gap-y-columns-y break-words opacity-0 -translate-y-1 transition-all duration-120 ease-[cubic-bezier(0.4,0,0.2,1)] group-[.is-open]:opacity-100 group-[.is-open]:translate-y-0 group-[.is-open]:duration-250 group-[.is-open]:delay-120\">\n                \n\n<ul class=\"text-paragraph-sm! md:text-paragraph-base! max-w-container-list! !mr-auto !pl-5 wp-block-ensoul-list\" id=\"list-4\" role=\"list\" aria-label=\"List Content\">\n    \n\n\n<li class=\"wp-block-ensoul-list-element text-paragraph-sm! md:text-paragraph-base! wp-block-ensoul-list-element\" id=\"list-07587b\">\n    <span class=\"float-left -ml-[var(--spacing-dimension-icon-list)] w-dimension-icon-list text-center select-none\" aria-hidden=\"true\">\u2022<\/span>    <span>Implementation of Law 231 requirements since inception<\/span>\n<\/li>\n\n\n\n\n<li class=\"wp-block-ensoul-list-element text-paragraph-sm! md:text-paragraph-base! wp-block-ensoul-list-element\" id=\"list-0758a9\">\n    <span class=\"float-left -ml-[var(--spacing-dimension-icon-list)] w-dimension-icon-list text-center select-none\" aria-hidden=\"true\">\u2022<\/span>    <span>Best standards in internal procedures according to regulation and at technical level (procurement, bid process, etc.)<\/span>\n<\/li>\n\n\n\n\n<li class=\"wp-block-ensoul-list-element text-paragraph-sm! md:text-paragraph-base! wp-block-ensoul-list-element\" id=\"list-0758d1\">\n    <span class=\"float-left -ml-[var(--spacing-dimension-icon-list)] w-dimension-icon-list text-center select-none\" aria-hidden=\"true\">\u2022<\/span>    <span><a href=\"https:\/\/assets.ctfassets.net\/qdmby2s0ndix\/4goxJW1GkzKAbe5wfAjNjI\/9d80196afbadbd43dedd238424cc1af1\/codice-etico-coima-sgr_2023-12-13_ENG.pdf\" target=\"_blank\" rel=\"noopener\"><strong>Click here<\/strong><\/a> to consult the Code of Ethics<\/span>\n<\/li>\n\n\n\n\n<li class=\"wp-block-ensoul-list-element text-paragraph-sm! md:text-paragraph-base! wp-block-ensoul-list-element\" id=\"list-07591e\">\n    <span class=\"float-left -ml-[var(--spacing-dimension-icon-list)] w-dimension-icon-list text-center select-none\" aria-hidden=\"true\">\u2022<\/span>    <span><a href=\"https:\/\/assets.ctfassets.net\/qdmby2s0ndix\/7E4FYrsDvsw9hvWW1e0BG5\/1630a2dd8fe3883c4d3f442667559772\/PDF_MOG231___Parti_Speciali.zip\" target=\"_blank\" rel=\"noopener\"><strong>Click here<\/strong><\/a> to consult Model 231<\/span>\n<\/li>\n\n<\/ul>\n\n            <\/div>\n        <\/div>\n    <\/div>\n    <\/li>\n\n\n\n<li class=\"group border-b-(length:--spacing-dimension-border) border-solid border-border-accordion text-paragraph-base!  wp-block-ensoul-accordion-item\" id=\"accordion-item-7\" data-accordion-item=\"accordion-item-7\" data-initially-open=\"false\">\n        <h2 class=\"title_header m-0 text-heading-xs! md:text-heading-lg!\">        <button\n            type=\"button\"\n            id=\"accordion-item-7-button\"\n            data-accordion-trigger\n            aria-expanded=\"false\"\n            aria-controls=\"accordion-item-7-content\"\n            class=\"appearance-none bg-transparent text-left w-full cursor-pointer py-accordion-y flex gap-gap-accordion items-center transition-colors duration-350 ease-[cubic-bezier(0.4,0,0.2,1)] justify-between flex-row text-left\"\n        >\n            <span class=\"flex-grow min-w-0 break-words\">Supervisory Board (LD 231)<\/span>\n            <span\n                class=\"[&#038;_svg]:w-dimension-icon-accordion [&#038;_svg]:h-auto ml-auto shrink-0 origin-center transition-transform duration-350 ease-[cubic-bezier(0.4,0,0.2,1)] group-[.is-open]:rotate-180\"\n                aria-hidden=\"true\"\n            >\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path fill=\"currentColor\" d=\"M224 416c-8.188 0-16.38-3.125-22.62-9.375l-192-192c-12.5-12.5-12.5-32.75 0-45.25s32.75-12.5 45.25 0L224 338.8l169.4-169.4c12.5-12.5 32.75-12.5 45.25 0s12.5 32.75 0 45.25l-192 192C240.4 412.9 232.2 416 224 416z\"\/><\/svg>            <\/span>\n        <\/button>\n    <\/h2>\n    <div\n        id=\"accordion-item-7-content\"\n        data-accordion-content\n        class=\"grid grid-rows-[0fr] transition-[grid-template-rows] duration-400 ease-[cubic-bezier(0.4,0,0.2,1)] group-[.is-open]:grid-rows-[1fr]\"\n        role=\"region\"\n        aria-labelledby=\"accordion-item-7-button\"\n        inert    >\n        <div class=\"min-h-0 overflow-hidden opacity-0 -translate-y-2 transition-all duration-150 ease-[cubic-bezier(0.4,0,0.2,1)] group-[.is-open]:opacity-100 group-[.is-open]:translate-y-0 group-[.is-open]:duration-250 group-[.is-open]:delay-50\">\n            <div class=\" py-accordion-y accordion-text flex flex-col gap-y-columns-y break-words opacity-0 -translate-y-1 transition-all duration-120 ease-[cubic-bezier(0.4,0,0.2,1)] group-[.is-open]:opacity-100 group-[.is-open]:translate-y-0 group-[.is-open]:duration-250 group-[.is-open]:delay-120\">\n                \n\n<ul class=\"text-paragraph-sm! md:text-paragraph-base! max-w-container-list! !mr-auto !pl-5 wp-block-ensoul-list\" id=\"list-6\" role=\"list\" aria-label=\"List Content\">\n    \n\n\n<li class=\"wp-block-ensoul-list-element text-paragraph-sm! md:text-paragraph-base! wp-block-ensoul-list-element\" id=\"list-075a88\">\n    <span class=\"float-left -ml-[var(--spacing-dimension-icon-list)] w-dimension-icon-list text-center select-none\" aria-hidden=\"true\">\u2022<\/span>    <span><strong>Chairman<\/strong> \u2013 Avv. Mario Ippolito<\/span>\n<\/li>\n\n\n\n\n<li class=\"wp-block-ensoul-list-element text-paragraph-sm! md:text-paragraph-base! wp-block-ensoul-list-element\" id=\"list-075ac8\">\n    <span class=\"float-left -ml-[var(--spacing-dimension-icon-list)] w-dimension-icon-list text-center select-none\" aria-hidden=\"true\">\u2022<\/span>    <span><strong>Effective member<\/strong> \u2013 Dott.ssa Anna Maria Allievi &#8211; President of Board of Statutory Auditors<\/span>\n<\/li>\n\n\n\n\n<li class=\"wp-block-ensoul-list-element text-paragraph-sm! md:text-paragraph-base! wp-block-ensoul-list-element\" id=\"list-075afd\">\n    <span class=\"float-left -ml-[var(--spacing-dimension-icon-list)] w-dimension-icon-list text-center select-none\" aria-hidden=\"true\">\u2022<\/span>    <span><strong>Effective member<\/strong> \u2013 Dott. Paolo E.G. Ciocca &#8211; Statutory Auditor<\/span>\n<\/li>\n\n<\/ul>\n\n            <\/div>\n        <\/div>\n    <\/div>\n    <\/li>\n\n\n\n<li class=\"group border-b-(length:--spacing-dimension-border) border-solid border-border-accordion text-paragraph-base!  wp-block-ensoul-accordion-item\" id=\"accordion-item-9\" data-accordion-item=\"accordion-item-9\" data-initially-open=\"false\">\n        <h2 class=\"title_header m-0 text-heading-xs! md:text-heading-lg!\">        <button\n            type=\"button\"\n            id=\"accordion-item-9-button\"\n            data-accordion-trigger\n            aria-expanded=\"false\"\n            aria-controls=\"accordion-item-9-content\"\n            class=\"appearance-none bg-transparent text-left w-full cursor-pointer py-accordion-y flex gap-gap-accordion items-center transition-colors duration-350 ease-[cubic-bezier(0.4,0,0.2,1)] justify-between flex-row text-left\"\n        >\n            <span class=\"flex-grow min-w-0 break-words\">Whistleblowing<\/span>\n            <span\n                class=\"[&#038;_svg]:w-dimension-icon-accordion [&#038;_svg]:h-auto ml-auto shrink-0 origin-center transition-transform duration-350 ease-[cubic-bezier(0.4,0,0.2,1)] group-[.is-open]:rotate-180\"\n                aria-hidden=\"true\"\n            >\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path fill=\"currentColor\" d=\"M224 416c-8.188 0-16.38-3.125-22.62-9.375l-192-192c-12.5-12.5-12.5-32.75 0-45.25s32.75-12.5 45.25 0L224 338.8l169.4-169.4c12.5-12.5 32.75-12.5 45.25 0s12.5 32.75 0 45.25l-192 192C240.4 412.9 232.2 416 224 416z\"\/><\/svg>            <\/span>\n        <\/button>\n    <\/h2>\n    <div\n        id=\"accordion-item-9-content\"\n        data-accordion-content\n        class=\"grid grid-rows-[0fr] transition-[grid-template-rows] duration-400 ease-[cubic-bezier(0.4,0,0.2,1)] group-[.is-open]:grid-rows-[1fr]\"\n        role=\"region\"\n        aria-labelledby=\"accordion-item-9-button\"\n        inert    >\n        <div class=\"min-h-0 overflow-hidden opacity-0 -translate-y-2 transition-all duration-150 ease-[cubic-bezier(0.4,0,0.2,1)] group-[.is-open]:opacity-100 group-[.is-open]:translate-y-0 group-[.is-open]:duration-250 group-[.is-open]:delay-50\">\n            <div class=\" py-accordion-y accordion-text flex flex-col gap-y-columns-y break-words opacity-0 -translate-y-1 transition-all duration-120 ease-[cubic-bezier(0.4,0,0.2,1)] group-[.is-open]:opacity-100 group-[.is-open]:translate-y-0 group-[.is-open]:duration-250 group-[.is-open]:delay-120\">\n                \n\n<p class=\"leading-line-height-paragraph tracking-paragraph font-paragraph max-w-container-paragraph text-left text-paragraph-sm! md:text-paragraph-base!\" id=\"paragraph-075c21\">Reports can be submitted:<\/p>\n\n\n\n<p class=\"leading-line-height-paragraph tracking-paragraph font-paragraph max-w-container-paragraph text-left text-paragraph-sm! md:text-paragraph-base!\" id=\"paragraph-075c59\"><strong>For internal reports<\/strong><\/p>\n\n\n\n<p class=\"leading-line-height-paragraph tracking-paragraph font-paragraph max-w-container-paragraph text-left text-paragraph-sm! md:text-paragraph-base!\" id=\"paragraph-075ca2\">a. electronically via the <a href=\"https:\/\/digitalroom.bdo.it\/coima\/home.aspx?Lang=ENG\" target=\"_blank\" rel=\"noopener\"><strong>portal<\/strong><\/a> by selecting COIMA SGR S.p.A. (for all reports except those concerning the Whistleblowing Officer)<\/p>\n\n\n\n<p class=\"leading-line-height-paragraph tracking-paragraph font-paragraph max-w-container-paragraph text-left text-paragraph-sm! md:text-paragraph-base!\" id=\"paragraph-075cec\">b. in paper form, to the attention of the Head of the Compliance Function \u2013 Piazza Gae Aulenti, 12, 20124 Milano MI. To ensure confidential protocolling of the report by the Whistleblowing Officer, the report must be placed in two sealed envelopes: the first with the whistleblower&#8217;s identifying data and a photocopy of identification; the second with the report, separating identifying data from the report content. Both envelopes must then be placed inside a third sealed envelope marked externally &#8220;Strictly confidential. Reserved for the Whistleblowing Officer&#8221;, to guarantee maximum confidentiality.<\/p>\n\n\n\n<p class=\"leading-line-height-paragraph tracking-paragraph font-paragraph max-w-container-paragraph text-left text-paragraph-sm! md:text-paragraph-base!\" id=\"paragraph-075d1c\"><strong>For external reports<\/strong><\/p>\n\n\n\n<p class=\"leading-line-height-paragraph tracking-paragraph font-paragraph max-w-container-paragraph text-left text-paragraph-sm! md:text-paragraph-base!\" id=\"paragraph-075d4d\">a. if directed to ANAC (for violations of EU provisions), please refer to <a href=\"http:\/\/www.anticorruzione.it\/\" target=\"_blank\" rel=\"noopener\"><strong>www.anticorruzione.it<\/strong><\/a><\/p>\n\n\n\n<p class=\"leading-line-height-paragraph tracking-paragraph font-paragraph max-w-container-paragraph text-left text-paragraph-sm! md:text-paragraph-base!\" id=\"paragraph-075d99\">b. if directed to Consob (for TUF violations), please refer to <a href=\"http:\/\/www.consob.it\/web\/area-pubblica\/whistleblowing\" target=\"_blank\" rel=\"noopener\"><strong>http:\/\/www.consob.it\/web\/area-pubblica\/whistleblowing<\/strong><\/a><\/p>\n\n\n\n<ul class=\"text-paragraph-sm! md:text-paragraph-base! max-w-container-list! !mr-auto !pl-5 wp-block-ensoul-list\" id=\"list-8\" role=\"list\" aria-label=\"List Content\">\n    \n\n\n<li class=\"wp-block-ensoul-list-element text-paragraph-sm! md:text-paragraph-base! wp-block-ensoul-list-element\" id=\"list-075ded\">\n    <span class=\"float-left -ml-[var(--spacing-dimension-icon-list)] w-dimension-icon-list text-center select-none\" aria-hidden=\"true\">\u2022<\/span>    <span><a href=\"https:\/\/assets.ctfassets.net\/quhxccfsqcn1\/1zhmOfwOGLdo9DenLor6da\/eafeed868ef8f1236c4c1e5283f3109d\/Summary_SGR_ENG.pdf\" target=\"_blank\" rel=\"noopener\"><strong>Click here<\/strong><\/a> to download the Whistleblowing notice<\/span>\n<\/li>\n\n\n\n\n<li class=\"wp-block-ensoul-list-element text-paragraph-sm! md:text-paragraph-base! wp-block-ensoul-list-element\" id=\"list-075e32\">\n    <span class=\"float-left -ml-[var(--spacing-dimension-icon-list)] w-dimension-icon-list text-center select-none\" aria-hidden=\"true\">\u2022<\/span>    <span><a href=\"https:\/\/coimasgr.com\/app\/uploads\/2026\/07\/informativa-privacy-whistleblowing-coima-sgr-en.pdf\" target=\"_blank\" rel=\"noopener\"><strong>Click here<\/strong><\/a> to download the Whistleblowing privacy notice<\/span>\n<\/li>\n\n<\/ul>\n\n            <\/div>\n        <\/div>\n    <\/div>\n    <\/li>\n\n\n\n<li class=\"group border-b-(length:--spacing-dimension-border) border-solid border-border-accordion text-paragraph-base!  wp-block-ensoul-accordion-item\" id=\"accordion-item-10\" data-accordion-item=\"accordion-item-10\" data-initially-open=\"false\">\n        <h2 class=\"title_header m-0 text-heading-xs! md:text-heading-lg!\">        <button\n            type=\"button\"\n            id=\"accordion-item-10-button\"\n            data-accordion-trigger\n            aria-expanded=\"false\"\n            aria-controls=\"accordion-item-10-content\"\n            class=\"appearance-none bg-transparent text-left w-full cursor-pointer py-accordion-y flex gap-gap-accordion items-center transition-colors duration-350 ease-[cubic-bezier(0.4,0,0.2,1)] justify-between flex-row text-left\"\n        >\n            <span class=\"flex-grow min-w-0 break-words\">Complaints procedure<\/span>\n            <span\n                class=\"[&#038;_svg]:w-dimension-icon-accordion [&#038;_svg]:h-auto ml-auto shrink-0 origin-center transition-transform duration-350 ease-[cubic-bezier(0.4,0,0.2,1)] group-[.is-open]:rotate-180\"\n                aria-hidden=\"true\"\n            >\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path fill=\"currentColor\" d=\"M224 416c-8.188 0-16.38-3.125-22.62-9.375l-192-192c-12.5-12.5-12.5-32.75 0-45.25s32.75-12.5 45.25 0L224 338.8l169.4-169.4c12.5-12.5 32.75-12.5 45.25 0s12.5 32.75 0 45.25l-192 192C240.4 412.9 232.2 416 224 416z\"\/><\/svg>            <\/span>\n        <\/button>\n    <\/h2>\n    <div\n        id=\"accordion-item-10-content\"\n        data-accordion-content\n        class=\"grid grid-rows-[0fr] transition-[grid-template-rows] duration-400 ease-[cubic-bezier(0.4,0,0.2,1)] group-[.is-open]:grid-rows-[1fr]\"\n        role=\"region\"\n        aria-labelledby=\"accordion-item-10-button\"\n        inert    >\n        <div class=\"min-h-0 overflow-hidden opacity-0 -translate-y-2 transition-all duration-150 ease-[cubic-bezier(0.4,0,0.2,1)] group-[.is-open]:opacity-100 group-[.is-open]:translate-y-0 group-[.is-open]:duration-250 group-[.is-open]:delay-50\">\n            <div class=\" py-accordion-y accordion-text flex flex-col gap-y-columns-y break-words opacity-0 -translate-y-1 transition-all duration-120 ease-[cubic-bezier(0.4,0,0.2,1)] group-[.is-open]:opacity-100 group-[.is-open]:translate-y-0 group-[.is-open]:duration-250 group-[.is-open]:delay-120\">\n                \n\n<p class=\"leading-line-height-paragraph tracking-paragraph font-paragraph max-w-container-paragraph text-left text-paragraph-sm! md:text-paragraph-base!\" id=\"paragraph-075f83\"><a href=\"https:\/\/images.ctfassets.net\/quhxccfsqcn1\/3Y2sv0Oem5WPbeWJLBViPm\/3ecad75b8694c286a36153ba755c737c\/B.19_-_Complaints_procedure.pdf\" target=\"_blank\" rel=\"noopener\"><strong>Complaints procedure<\/strong><\/a> available for consultation. Financial Disputes Arbitrator website: <a href=\"https:\/\/www.acf.consob.it\/chi-siamo\/arbitro\" target=\"_blank\" rel=\"noopener\"><strong>acf.consob.it<\/strong><\/a><\/p>\n\n            <\/div>\n        <\/div>\n    <\/div>\n    <\/li>\n\n\n\n<li class=\"group border-b-(length:--spacing-dimension-border) border-solid border-border-accordion text-paragraph-base!  wp-block-ensoul-accordion-item\" id=\"accordion-item-11\" data-accordion-item=\"accordion-item-11\" data-initially-open=\"false\">\n        <h2 class=\"title_header m-0 text-heading-xs! md:text-heading-lg!\">        <button\n            type=\"button\"\n            id=\"accordion-item-11-button\"\n            data-accordion-trigger\n            aria-expanded=\"false\"\n            aria-controls=\"accordion-item-11-content\"\n            class=\"appearance-none bg-transparent text-left w-full cursor-pointer py-accordion-y flex gap-gap-accordion items-center transition-colors duration-350 ease-[cubic-bezier(0.4,0,0.2,1)] justify-between flex-row text-left\"\n        >\n            <span class=\"flex-grow min-w-0 break-words\">Policy on Relations with Public Administration<\/span>\n            <span\n                class=\"[&#038;_svg]:w-dimension-icon-accordion [&#038;_svg]:h-auto ml-auto shrink-0 origin-center transition-transform duration-350 ease-[cubic-bezier(0.4,0,0.2,1)] group-[.is-open]:rotate-180\"\n                aria-hidden=\"true\"\n            >\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path fill=\"currentColor\" d=\"M224 416c-8.188 0-16.38-3.125-22.62-9.375l-192-192c-12.5-12.5-12.5-32.75 0-45.25s32.75-12.5 45.25 0L224 338.8l169.4-169.4c12.5-12.5 32.75-12.5 45.25 0s12.5 32.75 0 45.25l-192 192C240.4 412.9 232.2 416 224 416z\"\/><\/svg>            <\/span>\n        <\/button>\n    <\/h2>\n    <div\n        id=\"accordion-item-11-content\"\n        data-accordion-content\n        class=\"grid grid-rows-[0fr] transition-[grid-template-rows] duration-400 ease-[cubic-bezier(0.4,0,0.2,1)] group-[.is-open]:grid-rows-[1fr]\"\n        role=\"region\"\n        aria-labelledby=\"accordion-item-11-button\"\n        inert    >\n        <div class=\"min-h-0 overflow-hidden opacity-0 -translate-y-2 transition-all duration-150 ease-[cubic-bezier(0.4,0,0.2,1)] group-[.is-open]:opacity-100 group-[.is-open]:translate-y-0 group-[.is-open]:duration-250 group-[.is-open]:delay-50\">\n            <div class=\" py-accordion-y accordion-text flex flex-col gap-y-columns-y break-words opacity-0 -translate-y-1 transition-all duration-120 ease-[cubic-bezier(0.4,0,0.2,1)] group-[.is-open]:opacity-100 group-[.is-open]:translate-y-0 group-[.is-open]:duration-250 group-[.is-open]:delay-120\">\n                \n\n<p class=\"leading-line-height-paragraph tracking-paragraph font-paragraph max-w-container-paragraph text-left text-paragraph-sm! md:text-paragraph-base!\" id=\"paragraph-0760ae\"><a href=\"https:\/\/assets.ctfassets.net\/quhxccfsqcn1\/2u1mbuB40pAy2BZfKTyMJr\/2114495596579c83449bfddee4bda94f\/SINTESI_POLICY_RAPPORTI_CON_PA.pdf\" target=\"_blank\" rel=\"noopener\"><strong>Policy summary<\/strong><\/a> available for download.<\/p>\n\n            <\/div>\n        <\/div>\n    <\/div>\n    <\/li>\n\n    <\/ul>\n<\/section>\n\n<script>\n(function(){\n    var uid = 'accordion-section-12';\n    var section = document.querySelector('[data-accordion-uid=\"' + uid + '\"]');\n    if (!section) return;\n\n    var allowMultiple = false;\n    var triggers = section.querySelectorAll('[data-accordion-trigger]');\n\n    \/\/ Reflect an item's open state onto its triggers (aria-expanded) and panels\n    \/\/ (inert removes collapsed content from the a11y tree and tab order).\n    function syncItemState(item) {\n        var open = item.classList.contains('is-open');\n        item.querySelectorAll('[data-accordion-trigger]').forEach(function(t) {\n            t.setAttribute('aria-expanded', open ? 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